Frequently Asked Questions

Payments are due on the 1^st of each month. Late fees are assessed after the 16^th of the month or the following business day on any account still outstanding.

We will mail you a notice after the 16^th notifying you if your account is still outstanding and you may receive a courtesy call to remind you of your missing payment.

• Submit payment online

  • This option is FREE!

  • Pay online at www.provident.com.

• Monthly AutoPay (ACH)

  • This option is FREE!

  • This is an automatic monthly withdrawal from your bank account and is available as a free service. This can be setup through your online account or by contacting Customer Service.

• Checks, bank billpay services or money orders

  • These forms of payment can be sent by mail to:

    Provident Funding Associates, L.P. Attn: Payment Processing P.O. Box 513738 Los Angeles, CA 90051-3738

    Checks should be made payable to Provident Funding.

  • Certified or overnight mail should be sent to:

    Provident Funding Associates, L.P. Attn: Payment Processing 1255 Corporate Center Dr. Suite 210 Monterey Park, CA 91754

• Payments via phone from your checking or savings account

  • These may be processed for a $7.50 fee by calling (800) 696-8199, Option 3.

  Please note that Provident Funding cannot accept credit cards or biweekly payments at this time.

  Online and phone payments will post to your Provident Funding account the same business day if the payment was entered before 5:00 PM PT. Payments submitted after 5:00 PM PT, on holidays, or weekends, will be processed the following business day.

All payments sent by mail will be posted and credited to your account by the end of business on the same day it is received by our office.

If you are paying by phone, or through our website, payments must be submitted by 5:00 PM PT to receive same-day credit. If you submit a payment after 5:00 PM PT, or on a weekend or Federal holiday, then we will not credit your account until the next business day.

Monthly statements can be viewed in your online account. Once logged in, go to the Letters & Monthly Statements section to view.

You will not receive a statement in the mail if you signed up to receive statements electronically or if you use our payment coupons.

Under Federal law, you may not opt out from receiving monthly statements.

You will receive a coupon book approximately two weeks after your loan funds.

• If you do not have an impound / escrow account, this book will contain 12 coupons.
• If your loan has an impound / escrow account, you may receive less than 12 coupons.

This is because escrow accounts are typically analyzed on an annual basis and the month is determined by the state in which your property is located.

We will continue to send you a new coupon book when your escrow account is reanalyzed on an annual basis.

• If you do not have an impound/escrow account, we will send you a new coupon book when your current booklet expires.
• If you are enrolled in Monthly AutoPay or use billpay with your own financial institution, we will not send you a coupon book.

Coupon books are mailed automatically on an annual basis. It is not necessary for you to request a new book. However, if you misplace your coupon book and would like to request another, you may do so by contacting Customer Service.

Late fees are assessed after the 16th of the month or the following business day on any account still outstanding. Negative credit reporting may result if the full monthly payment due is not received by the last business day of the month.

If you pay by check or billpay, your payment is considered received on the day we receive it in our office, not the day it was delivered by your financial institution.

If you pay on our website or by phone, please refer to the same-day cutoff times under the FAQ question "What are the cutoff times to make a same-day payment and when will you process my payment?"

You may make a payment for those charges by:

• Submitting an online payment
• Making a phone payment ($7.50 processing fee)
• Sending a check, bank billpay, or money order

Any accumulated late charges will be added to the amount due. This includes late charges for any payments that are past due at the time of payoff.

We do not currently offer a biweekly payment plan. We will only accept your payment if it satisfies the full amount due. Unless your loan includes a prepayment penalty, you can make extra principal payments to lower your loan balance and the amount of interest owed to us.

Please note that third party companies may offer to save you interest through a biweekly payment plan. These services usually include an enrollment fee and monthly service fees. Consider the risks before signing up, such as whether the service provider will send your payment on time.

You can add additional principal to any monthly payment. Please note that your current monthly payment must be paid first before additional principal can be applied to your loan.

• Online payment on our website: Select the Additional Principal option when making an online payment. There is a $50,000 additional principal limit per transaction using this method.
• Monthly AutoPay: You can add additional principal to be drafted every month with your monthly payment.
• Check or Billpay: You can add additional principal to your monthly payment. 

Any amount greater than $50,000 can be sent as a check to:

If you wish to pay off your loan, please view our payoff instructions.

If Provident Funding receives a payment from you within the first 60 days after your loan has been sold, your check will automatically be endorsed and forwarded to the new mortgage company.

In the event that your payment is applied at Provident Funding prior to the loan being sold, funds will be disbursed to the new mortgage company for any payments due to them. All payments are forwarded via overnight mail. Please contact your new servicer to confirm receipt.

If you pay additional principal, or have made a larger lump sum principal payment, you might be eligible to “recast” your mortgage if it is a fixed-rate loan. Recasting a mortgage will spread out your lower principal balance across your remaining loan term and may lower your fixed-rate payment. Please contact Customer Service to check your eligibility.

Keep in mind that by paying any additional principal, you are paying your loan down faster and you will save interest over time. Your monthly payment amount will not change by just paying additional principal.

If you want to lower your payment because you are experiencing a financial hardship, please contact Customer Service immediately so we can review all of your assistance options.

Before paying off your loan, you will first need to obtain a payoff statement which states the total amount due. This statement will also provide instructions on how to pay off your mortgage. The payoff statement can be downloaded from your online account under the Payoff Statement section.

This statement can also be obtained by contacting our Customer Service Department. Please note, Provident Funding will only accept certified funds for means of paying off your loan. Instructions on how to wire your payoff can be found on the Payoff Statement.

Some loans require that a prepayment fee be assessed if the loan is paid in full before a certain period of time. If your Mortgage Note includes a Prepayment Penalty clause, the fee will be calculated according to the specific terms in your Mortgage Note.

Interest shown on the Payoff Statement is calculated through the indicated expiration date. You must download a new Payoff Statement if you are attempting to pay off your loan after the statement's good through date.

If your loan is paid ahead, the payoff amount will be reduced by any interest not yet due. Upon receipt of the payoff amount, the actual interest charged includes interest up to, but not including, the date of receipt. Interest is collected in arrears.

For example, if the September 1st payment (which includes interest accrued from the month of August) has been made and your loan is paid in full on September 15th, interest will be due for the first fourteen days of September.

Yes. You must continue to make your monthly payments until the day we receive your payoff funds. Failure to make a monthly payment is a default under the terms of your Promissory Note. This may result in a late charge, a negative report being made to the credit reporting agencies, or both.

Any overpayment of principal or interest included with the payoff amount we receive is refunded to you within two weeks of loan payoff.

If you choose to provide your name, social security number and loan number to a third party, they can order a Payoff Statement on your behalf using the Payoff Statement link at the bottom of our website.

Please be advised that there is a fee of $10 for a Payoff Statement requested by a third party. However, there is no fee if the statement is downloaded from your online account directly.

Payoff figures are always subject to change due to new fee assessment, payment activity, and escrow account activity. If payoff funds are received after the good through date of the Payoff Statement, the interest amount due will be different. You or your agent should request an updated Payoff Statement to confirm that no changes have occurred if paying off after the current good through date.

Once your loan is paid off, we send a release of lien document directly to your county recorder. Your county will then record our lien removal from your property. You will receive a copy of our release of lien document within 120 days of loan payoff. You will not receive your deed from the county.

If your loan was impounded / escrowed and had a positive balance at the time your loan was paid off, we will mail you a refund check for the balance automatically. Generally, this will occur within 3 business days from the payoff date. We cannot send these funds to you electronically.

A summary of your final escrow account information will be mailed to you 45 days from the payoff date.

Any escrow funds advanced by Provident Funding to pay your bills as a result of insufficient funds in your impound / escrow account will be collected at the time of payoff.

Yes. Please log in to your online account, select “My Profile”, and then update your Mailing Information under Contact Info. This will ensure that any correspondence or checks we may need to send you post-payoff will get to the right place.

Your monthly escrow payment is equal to 1/12^th of the total bills Provident Funding anticipates paying on your behalf throughout the year, including any shortage amount as permitted by federal and/or state law and your mortgage contract. This amount ensures Provident Funding has enough funds to pay all of your escrow bill obligations.

Please reference your most recent Annual Escrow Account Disclosure Statement for details on how your escrow payment was calculated, whether you have a shortage or surplus, and what payments we are anticipating. You can view this document in your online account under the Letters & Monthly Statements section.

We will review your escrow account annually. The month that we review your account is determined by the state your property is located in.

During your scheduled month, we will re-calculate your monthly escrow payment and check if your account has a shortage or surplus. We will then send you an Escrow Account Disclosure Statement summarizing this information.

Escrow accounts can be re-analyzed outside of the annual schedule per written or verbal request, but we may deny a request to re-analyze your escrow account if your request is made within 60 days of your regularly scheduled annual review.

An increase in your escrow payment is caused by an increase in property taxes, homeowners or flood insurance premium, and/or an escrow account shortage.

We do not have control over property taxes or insurance premiums. Please contact your tax office or insurance company for more information.

An escrow account shortage can be caused by numerous reasons. Click here to learn more about escrow account shortages.

If you have a fixed rate mortgage and an escrow account, your total monthly payment may still change each year. The principal and interest parts of your monthly payment will stay the same. However, changes in your property tax or insurance premiums will affect your escrow payment.

We must adjust the amount collected for escrow to ensure we have enough funds to pay all of your escrowed bills.

An escrow cushion is the required reserve amount that must be included in your escrow account.

The escrow cushion is the lowest balance your escrow account should reach each year to ensure there will always be sufficient funds in your account to pay all of your escrowed expenses.

The escrow cushion is set by the Real Estate Settlement and Procedures Act (RESPA) and is equal to 1/6^th of your total annual escrow expenses, excluding mortgage insurance premiums if applicable, unless State law dictates a lower amount.

If your impound / escrow account balance is greater than the balance required at the time of your escrow account analysis, your impound / escrow account has a surplus of funds.

If your loan account is not delinquent, Provident Funding will automatically send you a refund check in the amount of the surplus to you, unless it is less than $50.00. If your surplus is less than $50.00, the funds will remain in your impound / escrow account according to Federal law and we will reduce the required monthly payment by crediting this amount over the year following your escrow account analysis.

All of this information will be clearly explained in your Escrow Account Disclosure Statement.

You have a shortage if your escrow account balance is less than the minimum escrow balance required. This can be caused by one or more of the following:

• Your property taxes or insurance premiums were more than anticipated.

• Your required minimum balance has increased.

• Your property taxes or insurance premiums were paid in a different month than anticipated.

• There was a shortage of less than one month's escrow payment rolled over from a previous Escrow Account Disclosure Statement and your total shortage is now greater than one month's escrow payment. We do not request repayment of escrow shortages less than one month's escrow payment. Any shortage less than one month's escrow payment will roll over until the total shortage is greater than one month's escrow payment.

If your total shortage is greater than one month's escrow payment, you must repay the shortage.

• Option 1: Pay Now

  You can pay your shortage in full by the due date on your Escrow Account Disclosure Statement. If you pay it in full by the due date, we will automatically adjust your payment.

  Use your online account to make a free escrow-only payment.

  You can also mail a check to:

  Provident Funding Associates, L.P. P.O. Box 513738 Los Angeles, CA 90051-3738

• Option 2: Pay Over 12 months

  We select this payment option automatically. If you do not pay your shortage in full now, we will automatically divide your total shortage equally over 12 months and add this to your monthly payment. This option is interest free. Continue paying your new monthly payment amount on your Escrow Account Disclosure Statement.

Your loan must meet certain eligibility requirements to remove the escrow account. You can request removal at any time and we will let you know if you are eligible. There is no fee for removing an escrow account.

To check your eligibility and make a request, log in to your online account, go to the Forms section, and click on the "Escrow Account Deletion Request" form. You will be able to specify if you want to remove your entire escrow account, or if you want to only remove property taxes or insurance.

We will then notify you of the decision to remove your escrow account. Federal law requires a 6 business day waiting period from the day your request is approved before your escrow account is removed. After the waiting period, we will adjust your monthly payment and refund your escrow balance by sending you a check.

After signing in to your online account, access our “New Escrow Account Request” form to set up a new escrow account on your loan. If approved, we will begin collecting property taxes and/or insurance as part of your monthly payment and issue required tax and insurance payments on your behalf.

After signing in to your online account, send us a secure online message explaining what item you would like to add to your escrow account. If approved, we will adjust your monthly escrow payment and issue payments on the added item going forward. Please note we are unable to escrow for HOA dues, mortgage life insurance premiums, and earthquake insurance premiums.

While Provident Funding makes every effort to obtain your policy renewal on an annual basis, sometimes we do not automatically receive your policy renewal from your insurance carrier or agent.

Please be sure to provide Provident Funding a copy of your policy renewal at least 2 weeks prior to your policy's expiration date. You can upload this online by logging in and going to the Document Upload page.

Once you have provided us the information, monitor the Insurance & Taxes Page in your online account to ensure that we have the correct and current insurance information.

There are multiple reasons why your insurance information may have failed to reach us. The most common reason is due to an incorrect mortgagee clause listed on the policy.

Verify with your agent the mortgagee clause matches this:

Mortgagee Clause: Provident Funding Associates, L.P. Its successors and / or Assigns (ISAOA) P.O. Box 5914 Santa Rosa, CA 95402-5914 Loan Number: (your loan number here)

If your insurance is escrowed, confirm with your agent they have your policy setup to bill the mortgagee, not the homeowner, using your full 10 digit loan number.

Yes, you still need to ensure Provident Funding receives updated evidence of insurance on an annual basis. If you change your insurance carrier, it is critical you send us updated evidence of insurance as soon as possible. You can upload this online by logging in and going to the Document Upload page.

Once you have provided us the information, monitor the Insurance & Taxes Page in your online account to ensure that we have the correct and current insurance information.

The best way to provide insurance policy updates is by uploading to your online account. Your uploaded documents will be reviewed and processed quickly.

1. Log in to your online account
2. Select your loan number
3. Select the Document Upload page and upload your current insurance policy documentation

To ensure Provident Funding receives copies of your annual renewal policy, please have your insurance carrier or agent add the correct mortgagee clause to your policy. Please also ensure that your policy is billed to the lender if you have an escrow account.

Please send us your new insurance policy's declarations page as soon as possible so we can update our records. You can upload this online by logging in and going to the "Document Upload" page.

If you have changed your insurance carrier during the term of your previous policy, we ask that you pay for your new policy yourself even if you have an escrow account. Paying for the new policy using escrow funds can cause a shortage in your escrow account because it was not an anticipated expense. If you are unable to pay the new policy, please contact Customer Service.

Once you have provided us the information, monitor the Insurance & Taxes Page in your online account to ensure that we have the correct and current insurance information.

Your insurance policy must list the following mortgagee clause to ensure that policy renewal informational and bills are properly sent to us. This must be listed on your policy for both escrowed and non-escrowed policies. 

Provident Funding Associates, L.P. Its successors and / or Assigns (ISAOA) P.O. Box 5914 Santa Rosa, CA 95402-5914 Loan Number: (your loan number here)

Mortgage insurance protects a lender in the event monthly payments are not made on a mortgage. Mortgage insurance is generally required when your down payment is less than 20% of the purchase price. Mortgage insurance premiums are paid by us from your escrow account. Premiums are most commonly paid from your escrow account monthly.

Some companies may advertise products with names such as "Mortgage Life Insurance". Please note that these products are different than mortgage insurance, as defined above, and are not offered by us.

The loan documents you signed at closing will state if you have mortgage insurance. Any required mortgage insurance policy will also appear in the Insurance & Taxes section of your online account.

The Homeowners Protection Act (HPA) provides the right to cancel private mortgage insurance (PMI) for certain situations. This includes automatic cancellation when the loan balance reaches 78% of the original property value (based on the amortization schedule you received during the loan closing). We will automatically cancel the mortgage insurance on eligible loans when this occurs.

You may also be eligible to request earlier cancellation when your loan balance reaches 80% of your original property value (based on actual payments) if it meets the requirements determined by your loan investor (such as Freddie Mac or Fannie Mae). Click here to check your eligibility and request PMI cancellation.

Please refer to the mortgage insurance disclosure you received during your loan closing for the specific cancellation criteria which apply to your loan. Additionally, there is information on mortgage insurance cancellation included with your IRS Form 1098 Annual Tax and Interest Statement each year.

Click here to check your eligibility and request PMI cancellation. You can also call us at (800) 696-8199.

Insurance companies are required to include your mortgage company on most claim checks. Once you receive a claim check from your insurance company, send it to us with the required information listed below. You must fully endorse the check(s) prior to mailing them unless the total of all of your claim checks is $40,000 or less and you were current on loan payments at the time of the loss event.

To expedite your claim processing, you may report your claim and upload documentation using the “Report New Claim” button located under the Insurance Claims section of your online account.

• 1. Your itemized repair list (adjuster’s report)

  You can obtain the itemized list of repairs (also called an "adjuster's report") from your insurance company after they have approved your claim. If for some reason you did not receive this from the insurance company, you will need to contact them to obtain a copy. You can upload documents directly through the Insurance Claims section of your online account.

• 2. Your contractor’s information

  Please include the name, address, phone number, and license number (if your state/jurisdiction requires a licensed contractor to complete your repairs) for each of the contractors you are using to complete your property repairs. Additionally, please include the written contract, between yourself and the contractor, that details the scope of repairs the contractor will be completing. You can upload documents directly through the Insurance Claims section of your online account.

• 3. Mailing address for returning your claim checks back to you

  If you would like to have your claim funds returned to you at an alternate mailing address, please provide the mailing address where you would like to have the funds sent.

Mail claim checks to:

Provident Funding Associates, L.P. Attn: Loss Draft Department 1235 N. Dutton Ave, Suite E Santa Rosa, CA 95401

To monitor the status of your claim checks, and determine any additional requirements that need to be met to receive your funds, go to the Insurance Claims section of your online account and click on “View Claim”. This page allows you to easily and securely track the progress of your claim, provide required documentation, and request property inspections (if required).

Claims Equal to or Less Than $40,000 (must be current on your loan payments):

If your claim check(s) total $40,000 or less, we will provide our endorsement upon receipt of the check(s) and mail the check(s) back to you. Claim checks are typically processed and mailed back to you within 3 business days from receipt, if all required information has been provided.

Claims Greater Than $40,000 (must be current on your loan payments):

If your claim check(s) total greater than $40,000, we will deposit the funds upon receipt. We will issue you an initial check for the greater of $40,000 or 33% of the total claim check(s) we have received on your loan. To receive additional claim funds, you must contact us to order an inspection of your property repairs.

Click here to learn about ordering a property inspection.

Checks are typically processed and deposited within 3 business days from receipt. After a 5 business day waiting period (to ensure the claim check has cleared with the bank), we will issue you a new check for your claim funds, if all required information has been provided

If you are behind on loan payments:

If you are behind on loan payments, we will deposit the funds upon receipt regardless of the amount of your claim check(s). We will issue you an initial check up to $10,000. To receive additional claim funds, you must contact us to order an inspection of your property repairs.

Click here to learn about ordering a property inspection.

Checks are typically processed and deposited within 3 business days from receipt. After a 5 business day waiting period (to ensure the claim check has cleared with the bank), we will issue you a new check for your claim funds, if all required information has been provided.

All claim checks will be sent back via regular mail to the mailing address for your loan unless you specifically request that the check(s) be mailed to an alternate address. If you would like the check(s) to be sent certified or overnight, please provide us a pre-paid label or envelope with your initial claim submission.

Your insurance claim funds are released in increments on larger claims due to loan investor requirements, both for your protection and the investor's. Releasing funds in increments helps ensure funds are used for the intended purpose of repairing the home. It also protects you from contractors who would attempt to require full payment up-front and then not fully complete the repairs.

You can order an inspection by logging in to your online account, locating your claim in the "Open Claims" section of the Insurance Claims page, and clicking the “Order Inspection” button. Alternatively, you may call Customer Service at (800) 696-8199.

Property inspections may be required by your loan investor in order to ensure that repairs have been completed in a manner which restores the property to its original value or higher.

Due to the complicated nature of total loss claims, we will assign you a designated point-of-contact to help walk you through this process. Please call Customer Service at (800) 696-8199 and request to speak with a Loss Draft Specialist or send us a secure message through the Contact Us section of your online account.

Depending on the unique circumstances of your claim, you may have the option to rebuild the property or payoff your loan using the claim proceeds.

The quickest way to have your documents processed is to upload them through your online account. Follow the below steps to easily and securely send us claim related documents such as adjuster’s reports (itemized repair lists), contractor information, and more: 

1. Log in to your online account
2. Select your loan
3. Click “Insurance Claims” in the menu, select your claim in the “Open Claims” section, and upload the missing documentation under the “Required Documents” section. If this is your first time reporting the claim, you can upload documents using the "Report New Claim" button.

If you have an escrow account for property taxes, you do not need to send us your tax bill for payment as we will obtain this for you.

We do not pay supplemental, unsecured, or added assessment tax bills. You are responsible for sending these payments directly to your tax collector, even if you have a property tax escrow account.

If your property taxes are not escrowed, then you are responsible for paying the amount due to your tax collector.

If you have an impound / escrow account for property taxes, we will pay your property taxes on your behalf. If you receive a bill, this is most likely a supplemental tax bill.

Some tax collectors will send this type of bill because an additional amount is due that was not assessed at the beginning of the current tax cycle. You may wish to contact your tax collector for clarification.

Payment of supplemental property tax bills remains the responsibility of the homeowner(s). Under State law, supplemental property tax bills are only sent directly to the homeowner, not the mortgagee. The monthly payment collected as part of an escrow / impound account is for the scheduled property tax payment(s) when they become due.

A supplemental property tax bill is not a regularly scheduled tax payment. If you cannot pay your supplemental tax bill out of pocket, please contact Customer Service.

For states / counties that offer a discounted property tax amount, we will pay before the expiration of the discounted period. For all other states, Provident Funding will make payment on or before the due date.

Your IRS Form 1098 (Annual Tax & Interest Statement) will typically be made available for immediate download in your online account within the first two weeks of January. To view, log in to your account, select your loan number, and visit the “Annual Tax & Interest Statements” page in the menu. If you are not enrolled in Paperless, a paper copy will also be mailed to you by January 31st. If your loan is issued an IRS Form 1099 A or C, a paper copy will be mailed by January 31st.

Provident Funding will provide you an IRS Form 1098 (Annual Tax & Interest Statement) covering the period of time your loan was serviced by Provident Funding. Your prior servicers should send you a separate IRS Form 1098 for the period of time your loan was serviced by them. Provident Funding cannot provide any tax and interest information for the period of time your loan was serviced by another company.

Per IRS requirements, only one borrower (the primary borrower) may be listed on IRS Form 1098 (Annual Tax & Interest Statement). We cannot add additional names to your statement.

The Mortgage Interest Received total in Box 1 includes interest for payments applied with an effective date in the current reporting year. If you make the upcoming year’s January payment before December 31st, interest from the January payment will be included in the current reporting year’s total interest. This is because January’s payment includes interest accrued during the current reporting year (December). Any additional monthly payments for the upcoming year which are made before December 31st will be included on the following year’s IRS Form 1098 (Annual Tax & Interest Statement).

Yes. Prepaid interest paid at closing is included in the Mortgage Interest Received total in Box 1.

Box 6 is designated for points paid. Points are only reported on IRS Form 1098 (Annual Tax & Interest Statement) if your loan is an owner-occupied purchase loan originated with Provident Funding or Colorado Federal Savings Bank (CFSB) within the current reporting year.

The negative symbol next to property taxes, property insurance and/or mortgage insurance indicates that Provident Funding disbursed that amount from your escrow account. The negative symbol next to principal applied indicates that a payment was applied to reduce your principal balance. The negative symbol does not mean you paid a negative amount for any of these items.

The total taxes and property insurance paid on your IRS Form 1098 (Annual Tax & Interest Statement) will only reflect payments made by Provident Funding during the current reporting year. If your tax or insurance bill due date is near January 1st of each year, some years may include a different number of payments/installments. 

Also, if you prepaid for any property insurance or taxes at closing, you will receive a separate IRS Form 1098 from the Settlement Agent/ Title Company that assisted with the closing of your loan.

Provident Funding does not report tax or insurance disbursements paid from your escrow account to the IRS. For more information on tax and insurance disbursements made from your account on your behalf, please look at your account transactions on the "Payment History" page through your online account.

Provident Funding cannot advise you regarding the preparation of your income tax returns. Please speak with a tax professional if you have any questions on what you can claim and/or how to file your taxes.

Assistance plans may be available to customers who are experiencing hardships that impact their ability to make payments.  Below are solutions that you may be eligible for.

Options to Stay in your Home

Forbearance: Make reduced mortgage payments, or no mortgage payments, for a specific period of time. This assistance plan provides time to improve your financial situation and get back on your feet.

Repayment Plan: Pay back your past-due payments together with your regular payments over an extended period of time. This assistance plan allows you time to catch up on late payments over time, without paying a lump sum.

Payment Deferral: Delay repayment of two to six months of past-due principal and interest payments, and certain other amounts into a non-interest-bearing balance.  Past due amounts are due and payable at the maturity of the mortgage or earlier upon sale or transfer of the property, refinance of the mortgage, or payoff of the interest-bearing unpaid principal balance. This assistance plan allows you to bring your mortgage current by delaying repayment of past-due principal and interest and certain other amounts without changing the terms of your mortgage.

Loan Modification: The terms of your mortgage are modified to make your payment more affordable. This permanently modifies your mortgage so that your payments are affordable. This is a permanent solution to a long-term or permanent hardship.

Options to Leave Your Home

Traditional Sale (sale with equity): Sell your home and pay off your mortgage debt and any other debts secured by the property in full. This assistance plan allows you to transition out of your home to avoid foreclosure.  You keep the excess proceeds from the sale once all debts and closing costs are paid.

Short Sale: Sell your home and pay off a portion of your mortgage balance when you owe more on the home than it is worth. This assistance plan allows you to transition out of your home without going through foreclosure.

Deed-in-Lieu of Foreclosure: Transfer the ownership of your property to us. This assistance plan allows you to transition out of your home without going through foreclosure.

Log in to your online account and visit the forms page. You can download a Mortgage Assistance Application for your loan that is in need of assistance, complete the application and upload it directly to your account.

While your application is under review, late fees will be charged if your payment remains outstanding after the expiration of the grace period.  However, if you are approved for an assistance plan, you will not be charged additional late fees while the program is active.

No.  There are no fees or charges associated with an application for assistance or acceptance of an approved assistance program.

While your application is under review, we will continue to report the delinquency status of your loan to credit reporting agencies, which may result in your credit score being adversely affected.  If you are approved for an assistance plan, we will continue to report the delinquency status of your loan to credit reporting agencies, as well as your entry into the plan.  Credit reporting agencies generally consider the entry into an assistance plan as an increased credit risk.  That said, continued delinquency, including a foreclosure, would have a more negative impact to your credit score.

If FEMA issues a Major Disaster Declaration, including Individual Assistance, for the county/parish your property is located in, we will automatically apply a 90-day late charge stop and 90-day adverse credit stop to your account from the date the disaster is declared. These stops will prevent a late charge from being assessed and negative credit reporting from being reported to credit bureaus if you are unable to make timely payments during the 90-day period. If you need additional assistance beyond the initial 90 days, a Natural Disaster Forbearance can provide additional temporary relief.

A Natural Disaster Forbearance Plan is a short-term relief plan that temporarily suspends your mortgage payment for the duration of the plan. It does not defer your payments and you will be required to repay any missed payments once the Forbearance Plan is over. If you are unable to make timely mortgage payments because your home or place of work is located in a natural disaster area, a Natural Disaster Forbearance Plan can provide temporary relief. If you have the ability to continue making mortgage payments, you should do so.

Yes. You can end the plan at any time. Simply call or email your assigned Single Point of Contact for further instructions. When you end your plan, you will be responsible for repaying any missed payments during your plan. If you are unable to pay them back, you may be eligible for additional assistance plans. Once the Natural Disaster Forbearance Plan is ended, you will no longer be provided the late charge protection offered during the Forbearance Plan.

You will be responsible for repaying any missed payments during your Natural Disaster Forbearance Plan. Assistance options may be available if you’re unable to do so. An exact quote can be obtained at the end of your Natural Disaster Forbearance Plan, or at any time you choose to end your Natural Disaster Forbearance Plan.

No. There are no fees or charges associated with processing your Natural Disaster Forbearance Plan, including any assistance options you may be eligible for once the Natural Disaster Forbearance Plan ends.

Because your hardship is a result of a natural disaster, we will report the entry into a disaster related Forbearance Plan to credit reporting agencies during the term of the Forbearance Plan. However, as long as you are in compliance with the terms presented in your Forbearance Plan approval letter, we will continue to report your loan as current.

Yes. If you have the ability to make a payment, you should do so. Partial payments in any amount are acceptable. If you make a partial payment during the Natural Disaster Forbearance Plan, we will hold those payments in an account until it contains sufficient funds to pay your oldest past due monthly payment. You can make a payment by the following ways: 

1. Submit a free online payment through your provident.com web account.
2. Send a check to our payment processing center at P.O. Box 513738, Los Angeles, CA 90051-3738.
3. Online billpay through your own bank.
4. Free phone payment by calling our Customer Service Department at (800) 696-8199. 

During the Natural Disaster Forbearance plan, you will not be able to make a payment through our Monthly AutoPay.

At the conclusion of the Natural Disaster Forbearance Plan, if you are unable to reinstate your loan in full, one of our representatives will work with you to determine what assistance options you may qualify for. You may be required to apply for assistance. Potential options include:

• Repayment plan: Pay your regular monthly payment, plus an additional amount to pay back any payments missed during the forbearance period.
• Payment Deferral or Partial Claim: Missed payments will be deferred until the end of the loan and will be due in a lump sum upon your loan’s maturity date or when the loan is paid off. You will not be charged interest on the deferred amount and you will resume your regular monthly payments.
• Loan Modification: Permanently changes one or more of the terms of your loan to bring your loan current. You may be required to complete a trial period plan prior to the loan being modified. You will be required to sign documents to complete the Loan Modification.

Please Note: Any workout terms and eligibility are determined upon completion of the forbearance plan.

No. If you are currently performing under the terms of a Natural Disaster Forbearance Plan, we will not proceed with any foreclosure actions during the forbearance period.

You may be required to submit an application for assistance. Please call or email your assigned Single Point of Contact for further instructions.

If you are interested in refinancing your loan, please call Provident Funding’s Retail Department at (888) 547-4050.

If you are considering purchasing a new property and have questions regarding the process, please contact our Retail department at (888) 547-4050.

You may also start an application online by clicking here.